Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability.
Need Windows 11 help? This document pertains to HP and Compaq desktop and notebook computers that came with Windows 10 or Windows 8. Use this document to learn how you can back up your files using HP Recovery Manager. Use Windows 10 File History to backup and restore your files. For more information, go to Backup and Restore in Windows Shut the computer down completely, and then connect the AC adaptor.
Press the power button to turn on the computer, and then immediately press the F11 key simultaneously. When the Choose an option screen opens, select Troubleshoot.
Figure : Choose an option screen. Figure : Troubleshoot screen. Figure : Select File Backup. Select your chosen method from the following options, and then follow the steps for that option:. Auto Selection.
Select this option to identify the categories of files to back up. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
Select this option to select individual files to back up, and then click Next. Figure : File Backup. Auto Selection recommended. This process can take up to 30 minutes to complete depending on the amount of files. Do not interrupt the process of the backup creation. If you have files in unsupported format, perform a backup of these files individually. Confirm that the backup tool supports the format of the files you are trying to backup, then click OK. Figure : Confirm the format of the files you are trying to backup.
Make sure the boxes for the categories of files you want to back up are selected, and then click Next. Figure : File backup. Recovery Manager scans the selected files and shows the progress of the creation of the backup. Figure : Creating the backup. If you have a lot of files, select Compression to reduce file size or select No compression for not changing the size of your backup files, and then click Next.
Click the Help button to verify that the format of your files is compatible with Backup tool. For more information, go to Backup and Restore in Windows If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes. Figure : Recovery Manager. A combined list of applications and drivers to reinstall appears, with the drivers listed first.
Figure : List of drivers to reinstall. Figure : List of applications to reinstall. Select the checkbox next to the applications you want to reinstall, and then click Install.
This is normal and software should be installed from the HP website or from the website of the software manufacturer. When the Installation is completed message displays, click OK. Figure : Installation is completed. Select a location. Europe, Middle East, Africa.
Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results. The Virtual Agent is currently unavailable.
Please try again shortly. Need help troubleshooting?
0コメント